At Fox & Threads, every item is made with care. Many of our products are sublimated, embroidered, or customized after your order is placed, so we want to be clear about our shipping, return, and replacement policies before you checkout.
Shipping Information
We currently ship within the United States only.
Most Fox & Threads items are made to order. Processing time varies by product type and customization and is separate from carrier transit time. Once your order ships, tracking information will be provided when available.
Most orders ship within 3 business days after the order is received. Once your order has shipped, you will receive a tracking number so you can follow your package while it is on the way.
We ship using USPS or UPS, depending on the order and shipping destination.
Shipping is available at a flat rate of $7.50, or you can receive free shipping on orders of $50 or more.
Please note that once an order has been shipped, delivery times are controlled by the shipping carrier. While we will do our best to help if there is an issue, Fox & Threads cannot guarantee exact delivery dates or control delays caused by USPS, UPS, weather, holidays, or other carrier-related circumstances.
Lost, Delayed, or Delivered Packages
If your package is delayed, lost, or marked as delivered but you have not received it, we recommend checking with the shipping carrier first using the tracking number provided.
You may also contact us at richelle@foxandthreads.com, and we will do our best to help you look into the issue. Please understand that once a package is in the carrier’s possession, delivery updates and final delivery are handled by USPS or UPS.
Processing Times
Most Fox & Threads items are made to order, and processing time varies by product type:
- Apparel, mugs, and tumblers: typically 1–2 days
- Handmade bags: typically 7–10 days
- Custom or personalized orders: typically 7–10 days
Processing time is separate from carrier transit time. Once your order ships, tracking information will be provided when available.
Returns & Refunds
Because our items are made to order, customized, sublimated, or embroidered, we do not offer refunds.
However, we want you to be happy with your order. If there is a problem with your item, we will do our best to resolve the issue.
Replacements
A replacement may be issued if your order arrives damaged, defective, or if we made an error with your item.
Examples of eligible replacement issues may include:
- The item arrived damaged
- The wrong item was sent
- There is a defect in the product
- There is a printing, sublimation, embroidery, or customization mistake caused by Fox & Threads
To request help with an order issue, please contact us within 5 days of delivery at:
Please include:
- Your order number
- The name on the order
- A description of the issue
- Clear photos of the damaged item, defect, or incorrect product
- Photos of the packaging, if the item arrived damaged during shipping
Photos are required so we can review the issue and determine the best way to resolve it.
Returning the Original Item
The original item must be returned before a replacement will be issued.
If your replacement request is approved, Fox & Threads will provide a return shipping label. Once the original item has been received, we will begin processing your replacement.
Items Not Eligible for Replacement
Replacements are not available for issues caused by customer error or personal preference.
This includes:
- Buyer’s remorse
- Selecting the wrong size, color, style, or item
- Spelling errors submitted by the customer
- Incorrect personalization details submitted at checkout
- Normal color differences between a screen preview and the finished product
- Damage caused after delivery
- Items that have been used, washed, worn, or altered
Please review all order details carefully before completing your purchase.
Personalized & Custom Items
Personalized and custom items are considered final sale. Because these items are made specifically for you, they cannot be refunded, returned, or replaced unless there is damage, a defect, or an error made by Fox & Threads.
Proofs & Customer Approval
For personalized or custom designs, we may provide a proof before production. Please review all names, spelling, dates, colors, images, and design details carefully.
Once a proof is approved, Fox & Threads is not responsible for errors that were included in the approved proof.
Cancellations
Because many items are made to order, cancellations are only accepted within 2 hours of placing your order.
After that window, your order may already be in production and cannot be canceled.
Need Help With Your Order?
We are here to help and want every order to be handled with care. If you have a problem with your purchase, please contact us at:
Please include your order number, the name on the order, photos of the issue, and a short description of what happened so we can review your request as quickly as possible.Need help?
Contact us at cservice@foxandthreads.com for questions related to refunds and returns.
