Shipping, Returns & Replacements

At Fox & Threads, every item is made with care. Many of our products are sublimated, embroidered, or customized after your order is placed, so we want to be clear about our shipping, return, and replacement policies before you checkout.

Shipping Information

We currently ship within the United States only.

Most orders ship within 3 business days after the order is received. Once your order has shipped, you will receive a tracking number so you can follow your package while it is on the way.

We ship using USPS or UPS, depending on the order and shipping destination.

Shipping is available at a flat rate of $9.50, or you can receive free shipping on orders of $100 or more.

Please note that once an order has been shipped, delivery times are controlled by the shipping carrier. While we will do our best to help if there is an issue, Fox & Threads cannot guarantee exact delivery dates or control delays caused by USPS, UPS, weather, holidays, or other carrier-related circumstances.

Lost, Delayed, or Delivered Packages

If your package is delayed, lost, or marked as delivered but you have not received it, we recommend checking with the shipping carrier first using the tracking number provided.

You may also contact us at richelle@foxandthreads.com, and we will do our best to help you look into the issue. Please understand that once a package is in the carrier’s possession, delivery updates and final delivery are handled by USPS or UPS.

Returns & Refunds

Because our items are made to order, customized, sublimated, or embroidered, we do not offer refunds.

However, we want you to be happy with your order. If there is a problem with your item, we will do our best to resolve the issue.

Replacements

A replacement may be issued if your order arrives damaged, defective, or if we made an error with your item.

Examples of eligible replacement issues may include:

The item arrived damaged
The wrong item was sent
There is a defect in the product
There is a printing, sublimation, embroidery, or customization mistake caused by Fox & Threads

To request help with an order issue, please contact us within 5 days of delivery at:

richelle@foxandthreads.com

Please include:

Your order number
The name on the order
A description of the issue
Clear photos of the damaged item, defect, or incorrect product
Photos of the packaging, if the item arrived damaged during shipping

Photos are required so we can review the issue and determine the best way to resolve it.

Returning the Original Item

The original item must be returned before a replacement will be issued.

If your replacement request is approved, Fox & Threads will provide a return shipping label. Once the original item has been received, we will begin processing your replacement.

Items Not Eligible for Replacement

Replacements are not available for issues caused by customer error or personal preference.

This includes:

Buyer’s remorse
Selecting the wrong size, color, style, or item
Spelling errors submitted by the customer
Incorrect personalization details submitted at checkout
Normal color differences between a screen preview and the finished product
Damage caused after delivery
Items that have been used, washed, worn, or altered

Please review all order details carefully before completing your purchase.

Personalized & Custom Items

Personalized and custom items are considered final sale. Because these items are made specifically for you, they cannot be refunded, returned, or replaced unless there is damage, a defect, or an error made by Fox & Threads.

Proofs & Customer Approval

For personalized or custom designs, we may provide a proof before production. Please review all names, spelling, dates, colors, images, and design details carefully.

Once a proof is approved, Fox & Threads is not responsible for errors that were included in the approved proof.

Cancellations

Because many items are made to order, cancellations are only accepted within 2 hours of placing your order.

After that window, your order may already be in production and cannot be canceled.

Need Help With Your Order?

We are here to help and want every order to be handled with care. If you have a problem with your purchase, please contact us at:

richelle@foxandthreads.com

Please include your order number, the name on the order, photos of the issue, and a short description of what happened so we can review your request as quickly as possible.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.