Effective Date: May 24, 2026
Fox & Threads respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how you can contact us about your personal information.
By using our website, placing an order, joining our mailing list, or submitting a form, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information when you visit our website, place an order, submit a custom order or embroidery request, contact us, or join our mailing list.
This may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Order details
- Payment-related information
- Custom order details
- Uploaded images, logos, artwork, or reference files
- Personalization details such as names, dates, wording, colors, themes, or design requests
- Messages submitted through our contact forms
- Email marketing preferences
- Website usage information, such as pages visited, browser type, device type, and general location data
Payment information is processed through our payment provider. Fox & Threads does not intentionally store full credit card numbers on our website.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Create personalized, sublimated, embroidered, or custom products
- Communicate with you about your order
- Provide order updates and shipping notifications
- Respond to questions, support requests, and custom order inquiries
- Review uploaded artwork, images, or design files
- Send proofs for custom or personalized products
- Send promotional emails, shop updates, offers, or announcements if you choose to join our mailing list
- Improve our website, products, and customer experience
- Prevent fraud, protect our website, and maintain business records
The FTC recommends being transparent about privacy practices and protecting personal information collected from customers, especially when that information is used to fulfill orders or provide services.
Custom Orders, Embroidery Requests & Uploaded Files
If you submit a custom order, embroidery request, logo, image, photo, or artwork file, we use that information to review your request, communicate with you, create a proof if needed, and produce your order if approved.
Please only upload files that you own or have permission to use. By submitting images, logos, or artwork, you confirm that you have the right to provide them to Fox & Threads for the purpose of reviewing or creating your requested item.
We may keep custom order details, uploaded files, and related communication for our business records, order history, customer service, and future reorders unless you request removal.
Email Marketing
If you join our mailing list, we may use your email address to send promotional emails, product updates, new release announcements, sale notices, and other shop-related messages.
You can unsubscribe from promotional emails at any time by using the unsubscribe link in the email or by contacting us at:
Order confirmation emails, shipping updates, proof approvals, customer service messages, and other transaction-related emails may still be sent when needed to complete or support your order.
The CAN-SPAM Act gives recipients the right to stop receiving commercial emails and sets requirements for commercial email messages.
Order Notifications
When you place an order, we may send emails related to your purchase, including order confirmations, proof requests, production updates, shipping notifications, tracking information, and customer service messages.
These emails are necessary to complete your order and are separate from promotional email marketing.
Cookies & Website Tracking
Our website may use cookies and similar technologies to help the site function, keep items in your cart, remember preferences, understand website traffic, and improve the shopping experience.
Cookies may be used for:
- Shopping cart functionality
- Checkout and account features
- Website analytics
- Security and spam prevention
- Email signup forms
- General site performance
You can adjust cookie settings through your browser. Please note that disabling cookies may affect certain website features, including cart and checkout functions.
WooCommerce & Website Orders
Our store is built using WordPress and WooCommerce. WooCommerce provides privacy and account settings that help store owners manage customer accounts, checkout, order data, and personal data retention.
When you place an order, WooCommerce may collect and store information needed to process your order, including your name, billing address, shipping address, email address, phone number, purchased items, and order history.
Gravity Forms & Contact Forms
We use website forms, including forms for custom orders, embroidery requests, support, and general questions. When you submit a form, the information you provide may be stored on our website and/or sent to us by email so we can respond to your request.
Form submissions may include your contact details, order number, message, uploaded images, custom design details, or other information you choose to provide.
Who We Share Information With
We do not sell your personal information.
We may share information only when needed to operate our business, fulfill orders, provide services, or comply with legal requirements. This may include sharing information with:
- Payment processors
- Shipping carriers such as USPS or UPS
- Website hosting providers
- Email marketing providers
- Website plugins or service providers used to operate our store
- Professional advisors, if needed
- Legal or government authorities, if required by law
We only share the information necessary for these services.
How Long We Keep Your Information
We keep personal information only as long as needed for business, legal, tax, customer service, order history, fraud prevention, and recordkeeping purposes.
Custom order information, uploaded files, and customer messages may be kept so we can reference order details, handle support requests, or assist with future reorders.
You may contact us to request removal of your personal information from our website records, subject to any legal, tax, security, or business recordkeeping requirements.
How to Request Removal of Your Data
You may contact us to request that we remove personal information stored on our website.
To request removal, email:
Please include:
- Your name
- Email address used on the website
- Order number, if applicable
- A brief description of what information you want removed
We will review your request and remove eligible information from our website records when possible. Some information may need to be retained for order history, tax, legal, fraud prevention, security, or legitimate business purposes.
Protecting Your Information
We take reasonable steps to protect the personal information submitted through our website. However, no website, online store, email system, or internet transmission is completely secure.
You are responsible for keeping your account login details private if you create an account on our website.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that information has been submitted by a child under 13, we will take steps to remove it.
Third-Party Links
Our website may contain links to third-party websites or services. Fox & Threads is not responsible for the privacy practices, policies, or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.
Contact Us
For questions about this Privacy Policy, your personal information, or a request to remove data from our website, contact us at:
Fox & Threads
Email: richelle@foxandthreads.com
